Faqs

“Baroda Connect” is an umbrella for all the products offered by the bank under e-Banking (Internet banking to start with).

Internet Banking indicates banking facilities offered to the customers, on Internet. Facility, you will be able to access from your office/ house using computer/ device with internet connections. With this facility, customers will be able to carry out the following major activities:

• View balances in all linked accounts
• Print and save mini statement
• Print and save statement of accounts
• Query on transaction date, amount, debit/ credit, cheque no. etc
• Cheque status inquiry
• View the non-financial activities made
• Change password
• Transfer funds in self/linked accounts
• Transfer funds through Third Party Transfers
• Bills module (utility bills)
• View Trade finance details (for Corporate Users)
• Modeling for Deposit and Loans (Maturity calculator and EMI calculator)
• SMS and email alerts

These services are quite safe with 128-bit encryption Secure Socket Layer SSL). This is the highest level of security layer presently available. This will ensure that the password and other sensitive information, while traveling on Internet will be in encrypted form and thus not available to the hackers

You can access Internet Banking despite having joint account, provided operating instructions are given under :

• Either or Survivor
• Any one or Survivor

For each customer, one individual user id will be given by the bank, after applying for the same. The customer can access the account and carry out operations, as desired.

“BarodaConnect” can be accessed from any computer (including one from cyber café) having internet facility. However, you are advised to be extra cautious while accessing the services from cyber café.

You should have a PC with the minimum requirements of:

• 16/32 MB RAM
• 10-20 MB free space Hard Disk Capacity
• Windows 2000, Windows NT
• Internet access
• Internet browser - Internet explorer 5.5 and adove

These services are absolutely

FREE

.

Further, if you forget the password or your password is blocked (for being incorrectly entered 5 times), your password will be enabled, free of cost.

There are

NO HIDDEN CHARGES

for the usage of these facilities.

(However, please note that the Bank reserves the rights to start charging any of these facilities.)

For becoming an Internet Banking user for Baroda Connect, the following points will be considered:

• Should maintain account with a Bank of Baroda branch in the Territory.
• In case of joint account, then operating instructions should be 'Either of Survivor' or 'Anyone one or Survivor'

In addition, the following types of accounts will not be eligible for Internet Banking:

• Blind
• Illiterate
• Dormant account holders
• Inoperative account holders
• Minor
• Holder in accounts where garnishee/ attachment order is received

The application form for Baroda Connect is available on Bank’s website on Bank’s Internet Banking portal and also with the branches. Please submit it at the branch where account is maintained.

The branch Relationship Manager (RLM) on verifying the relevant details will arrange for User Id and Password for the internet banking facility provided by Bank and you will be informed for collecting the same from the branch as and when the same is duly received by the branch.

After acknowledging the User id and password by you, the branch will arrange for enabling your user id for internet banking services

Customer can reset / generate the password through Set Password / Forget Password option through URL https://cbs.intl.bobibanking.com//intl/fiji/fiji.htm Click on Retail /Corporate.

All queries to be made to

cbo.fiji@bankofbaroda.com

We request you refer the guidelines on password security given in user guide.

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In such case, while logging in for the first time, please ensure that you are activated/enabled by the Bank for internet banking services. While logging in for the first time, when you are not activated/enabled, error message is displayed as ‘Invalid Login or Password’. This message is also displayed when your user id is disabled.

For activation, you may have to approach the branch.

SMS will be sent on your registered mobile for activation/enabling for the first time.

• Necessary care is to be taken while logging in. Ensure that Caps lock is on/off. (passwords are case sensitive).
• Num lock is on/off.
• You have not tried for more than 5 times (this will block your password and you will have to approach the bank).

While finalizing your password, please note that…

It must be

minimum

8 digit long and

maximum

16 digit long.

• It must contain an alphabet (A-Z or a-z) and a number (0-9) and a special character (@,$,#,* etc.), all the three.
• It should not contain all the letters used in your user id.
• It is case sensitive i.e. if password is in small letters use the same. If you use capital letters, it will not work.
• For your safety, your password will be blocked, if attempt to log in fails for 5 times. (If your password is blocked (i.e. you perfectly remember your password, but while keying in, you keyed in wrongly for 5 times and it got locked) please submit the form (available at the home page of he Bank for the territory) to the branch for enabling the password. Your password will be enabled and you will be able to access Baroda Connect, using the same password).
• While changing the password subsequently, you can’t use any of your last 1 password.
• If not changed in 360 days, system will force you to change the password. However, we advise you to keep changing the passwords, at a regular interval.
• If you have forgotten your user ID/ password, please submit forgot password form (available at the home page of he Bank for the territory) to the branch. Bank will generate new password, send you the same in mailer (the way in which you got your first password) and you will be forced to change the password on your log in.

If your password is

blocked

(i.e. you perfectly remember your password, but while keying in, you keyed in wrongly for 5 times and it got locked) please submit the form to the branch for enabling the password. Your password will be enabled and you will be able to access Baroda Connect, using the same password.

If you have

forgotten

password, please submit the same form to the branch, but for forgot password. Bank will generate new password, send you the same in mailer (the way in which you got your first password) and you will be forced to change the password on your log in.

You will be alerted (on the homepage, when you log in) for changing the Passwords before the expiry date.

Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Please do not leave your system unattended, when you have logged in, since this may give an opportunity to others around you to operate your accounts

Online services

indicate happening of the services instantly (on real time basis).

Balance enquiry etc. are some of the services which will be offered online.

Transfer of funds, Mini statement etc.

Offline services

indicate that this facility will not be carried out immediately but will be done in span of few days. Services like

• Account summary will be offered offline.
• Requests

Transactional based internet banking offered is fully secured with 128 SSL (Secured Socket Layer) which is the highest level of security presently available. Bank has taken adequate care of security in respect of communication and transactions on the internet.

While the customer will access the portal and the information will travel on public network, it will be in the encrypted form (using SSL) and even if someone receives that information, he will not be able to use it due to its encryption. To offer confidence to the customer, the bank’s servers are duly certified by Verisign.

Do’s:

• Always type full URL i.e. address of the Internet Banking website. For eg: https://www.bankofbaroda-fiji.com You may store the URL in your favorites or create a link for the same.
• Ensure your computer is equipped with latest antivirus packages and the same is upgraded from time to time.
• Install advanced version of Browsers for Internet Browsing for higher security.
• Change the passwords immediately, if you feel someone knows the same.
• Make it a habit to change the login and transaction passwords at a regular interval of time (you will be forced to change the password by the system, if you do not do so after 360 days)
• The recommended browsers are Internet Explorer Version 5.5 and above

Don’ts:

• Leave your computer unattended while you have logged in.
• Write these passwords anywhere.
• Reveal your password to any one including the bank staff since the bank does not require this information. (Even if you receive a mail asking for the password and posing as if it has come from higher offices, neglect it, since it can be dummy mail).
• Use name of your spouse, children etc. as a password, since they are very easy to crack. Further, avoid using important dates (wedding anniversary,